About Gilbert Kapswara

Fractional CIO | Digital Transformation Leader | ERP Specialist

Professional Summary

Gilbert Kapswara is a Fractional CIO and ERP Transformation Leader who specialises in helping SMEs and multi-company organisations modernise systems, streamline processes, and build strong digital foundations. I have over 20 years of experience in IT, including 10 years specializing in ERP, CRM, and HRM systems, with the past 5 years focused specifically on Microsoft Dynamics 365 Business Central.

With deep expertise in Microsoft Business Central and experience across manufacturing, distribution, retail, professional services, and construction, Gilbert brings a practical, business-first approach to transformation. He focuses on aligning people, process, systems, data, and governance to deliver measurable improvements in operational efficiency and reporting accuracy.

Gilbert has led multi-site ERP implementations, reduced ERP-related errors by 30%, standardised core processes across multiple companies, and built IT governance frameworks that improve stability and accountability. He is recognised for his ability to simplify complexity, create clarity for leadership teams, and deliver transformation at a pace SMEs can handle — without the overhead of a full-time CIO.

Core Strengths

  • ERP Strategy & Delivery
  • igital Transformation Roadmaps
  • Multi-Company Standardisation
  • IT Governance (CAB, UAT, Release)
  • Process Optimisation
  • Data & Reporting Improvement
  • Change Leadership

Gilbert now works with organisations across the UK and Europe, providing fractional,
interim, and project-based CIO services that combine strategic oversight with hands-
on delivery.

I help organisations simplify complexity, stabilise their operations, and build scalable
digital foundations. With deep experience across manufacturing, distribution, retail,
construction, and professional services, I bring a business-first mindset to
technology.

My expertise spans ERP strategy, process optimisation, data governance, and
change leadership. I specialise in helping multi-company and multi-site organisations unify their people, processes, and systems.

Key Achievements
  • Led multi-site implementation of Microsoft Business Central
  • Reduced ERP-related operational errors by 30%
  • Standardised processes across multiple companies
  • Built IT governance frameworks (CAB, UAT, release cycle)
  • Delivered successful user adoption and change programmes
  • Improved reporting reliability and financial integrity
My Approach
  • Clarity before technology
  • Business value drives every decision
  • Standardise before customising
  • Governance is the foundation of stability
  • Data accuracy before analytics
  • User adoption is essential, not optional
Why Clients Choose Me
  • Strong blend of business and technical expertise
  • Clear communication and cross-department alignment
  • Hands-on leadership and delivery
  • Independent, vendor-neutral guidance
  • Consistent track record of measurable impact